Support

We're happy to help. Email myprogressbuddy@gmail.com and we'll get back to you, usually within two business days.

Getting a good scan

• You need a LiDAR iPhone (iPhone 12 Pro or newer Pro/Pro Max) and a second person to hold it.
• Better light gives a better model. Use bright, even light and a plain background, avoid strong shadows or a bright window behind you, and wear fitted clothing.
• Stand about 5 feet (1.5 m) from your helper, feet hip-width apart, arms slightly away from your body.
• Stay absolutely still from the start of the scan until your helper finishes. Even small movements blur the model and throw off measurements.
• Tie long hair up in a bun or high ponytail, so it doesn't cover your neck and upper back.
• Take more than one pass. A single lap usually isn't enough. Your helper circles slowly, focusing on the upper body on the first pass, then working lower with each pass.
• Keep your whole body in the frame as much as possible, and have your helper step closer for hard-to-reach spots like under the arms and between the legs.
• Watch the LiDAR view: gaps mean another pass is needed.
• For fair comparisons, scan in the same place, pose, clothing and time of day, in the same folder.

Measurements

Tap Measure on a scan's 3D model, then tap the body. Slide the ring up or down to the spot you want. In Compare, tap Same spot to put the other scan's ring at the matching place. A reading marked Low confidence means the scan's depth data didn't fully support it, for example because of a hole, movement or arms touching the body; a rescan usually fixes it.

Premium

• Restore Premium on a new iPhone: sign in with the same Apple ID, then in the app go to Settings → Premium → Restore purchases.
• Cancel: iPhone Settings → your name → Subscriptions → My Progress Buddy Premium. You keep Premium until the end of the paid period.
• Refunds are handled by Apple at reportaproblem.apple.com.
• If Premium ends, none of your scans are deleted. You can still view, measure and compare them.

Your data

• Scans are stored only on your iPhone. Deleting the app deletes them, so keep an iCloud or computer backup if you want to keep them.
• To stop anonymous usage stats, turn off Settings → Privacy → Share anonymous usage in the app.
• Details are in the Privacy Policy.

Siri

Try "How has my weight changed in My Progress Buddy", "When is my next scan in My Progress Buddy", or "What's my weight in My Progress Buddy". The app's shortcuts also appear in the Shortcuts app.